What is your fee structure?

We believe in full transparency - no surprises, no hidden fees. Choose from our interchange /cost-plus model or surcharging, depending on the needs of your business.

What type of support do you offer?

cardONE employs US based support in addition to the 365/24/7 support provided by the payment processing platform you are boarded on.

How long does it take receive money?

Funds are typically deposited into your bank account within 1–3 business days.

What is PCI Compliance and do I need it?

PCI DSS (Payment Card Industry Data Security Standard) compliance is mandatory for any business that accepts, processes, stores, or transmits credit card information.

What happens if I get a chargeback?

A chargeback occurs when a customer disputes a charge through their bank, forcing you to prove the transaction was legitimate. It is important to respond with appropriate paperwork in a timely manner. cardONE can assist you in proper filing.

Do you offer partnerships for ISVs, Developers and Trade Industry Groups?

We're not just a processor—we’re your partner in growth, offering additional services and tools to help your business thrive.